Version: tgct-2026-11-13-v1. Draft for review; customer purchases remain closed.
Stop future renewal
Open Billing in your authenticated workspace and use the payment provider's customer portal to cancel the recurring subscription. Cancellation normally takes effect at the end of the already paid period. Save the provider's confirmation. If the portal is unavailable, contact info@telegram-copytrade.com with the workspace, subscription or invoice reference and your request before the next renewal. Do not send payment credentials.
Stopping renewal does not itself reimburse a completed charge, close a broker position, cancel a separate provider subscription or prove that a disconnected runtime has stopped. Check your broker account and retain responsibility for existing exposure. Local protective management depends on the supported terminal and runtime remaining operational.
Voluntary reimbursements
No additional voluntary money-back guarantee is offered. A change of mind, unused time or an ordinary renewal cancellation does not create an additional contractual reimbursement promise. This does not restrict mandatory rights, an applicable withdrawal right, remedies for non-delivery or non-conformity, duplicate or unauthorised charges, or reimbursement required by law.
Withdraw from an eligible contract
Where applicable consumer law provides a withdrawal right, send an unequivocal statement to info@telegram-copytrade.com or by post to Telegram Copy Trade, care of Capsule Technologies, Business House Suite 7, Triq l-arcisqof Pietru Pace, Victoria, Gozo, VCT2504, Malta. Include your name, account contact, the contract or invoice reference and the contract date if available. A reason is not required. You may use the model statement below, but are not required to do so.
An applicable consumer withdrawal period is normally fourteen days from concluding a service contract, subject to the applicable rules and any lawful extension. We do not treat general acceptance of subscription terms as an automatic waiver. Immediate supply, digital-content exceptions or proportionate charges for a service supplied during the period require their applicable information, express requests and confirmations; they are not presumed from using the software. A relevant online withdrawal function and its durable receipt must be accepted before eligible online contracts are offered.
We will acknowledge receipt and assess the applicable contract and legal rights. An acknowledgement is not a claim that a payment has already been reimbursed. Where reimbursement is due, it is handled within the applicable statutory deadline, normally through the original payment method without a reimbursement fee. Relevant contract, payment and accounting records are retained. A full reimbursement can stop new licence grants; it does not instruct the broker to close existing positions.
Model withdrawal statement
To Telegram Copy Trade, info@telegram-copytrade.com, care of Capsule Technologies, Business House Suite 7, Triq l-arcisqof Pietru Pace, Victoria, Gozo, VCT2504, Malta:
I hereby give notice that I withdraw from my contract for the Telegram Copy Trade subscription identified below.
- Contract, subscription or invoice reference:
- Contract date:
- Customer name:
- Account contact and correspondence address:
- Date of this notice:
- Signature, only if submitted on paper:
Support and complaints
Send billing and service complaints to info@telegram-copytrade.com with the relevant reference and a concise description. Do not include broker passwords, session files, payment credentials or unnecessary personal information. This policy does not prevent access to any mandatory complaint, consumer-protection or judicial remedy.